Customer Experience is a Mindset

Organizations that lead in Customer Experience outperform laggards in the S&P 500 index by nearly 80%. Whether the company makes cars or clothes, or if they run an international chain of hotels…

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Unconscious Commitment To Laziness

A poem to self on working with laziness

to break free from commitment to laziness

is to surrender to reality

to be awake to the reality

you want to do a work

but feel lazy

or our thoughts say or rationalize or excuses

but we are also free to see if that’s true

to engage without corrupting our experience

if reality is that I am lazy and tired

then maybe I will fall asleep naturally

fair enough

(
to fight with reality is still laziness

nor I have to forcefully make myself sleep
)

if not, I will be awake

to see and commit to reality

to relax the commitment to laziness

no forcing of unnatural willpower — weakening in the long run

you don’t break your unconscious commitment to laziness

through further unconscious forcing the opposite — commitment to inward laziness

nor obeying what the robotic mind says without seeing in reality.

No need for motivation doses

no need to waste further energy on will

no need for ear-bleeding pumping music

no need for an unlimited supply of coffee either

just commitment to be open to reality

uncorrupted effort without fear of failure or simply reality.

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